Access problems with the Oracle Technical Support Network

Discussion in 'Java' started by Martin Gregorie, Jul 23, 2011.

  1. I'm having a total failure to in my attempts to access the Oracle
    Technical Support network so I can research/report the JavaMail problem
    in my preceding post, but the Main login screen shows no response except
    to crash with a 'Contact the System Admin' message.

    Meanwhile, I've found that my old Sun login still works, but at a glacial
    speed and the old Sun bug reporting system still exists but runs ever
    slower.

    Can anybody suggest who the Oracle TSN login failure should be reported
    to? I can't find anything that looks appropriate on the Oracle Contacts
    page (its all salesy), so would anybody take any notice if I contacted
    ?


    --
    martin@ | Martin Gregorie
    gregorie. | Essex, UK
    org |
     
    Martin Gregorie, Jul 23, 2011
    #1
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  2. Martin Gregorie

    Nigel Wade Guest

    On 23/07/11 21:40, Martin Gregorie wrote:
    > I'm having a total failure to in my attempts to access the Oracle
    > Technical Support network so I can research/report the JavaMail problem
    > in my preceding post, but the Main login screen shows no response except
    > to crash with a 'Contact the System Admin' message.


    Which main login page? The My Oracle Support page? It's working here. It
    does require JS and Flash to be working in your browser (their entire
    support service runs in Flash, or doesn't run in Flash, depending on the
    way the wind's blowing).

    >
    > Meanwhile, I've found that my old Sun login still works, but at a glacial
    > speed and the old Sun bug reporting system still exists but runs ever
    > slower.


    I think Oracle have offloaded all the Sun pages onto a single Sparc 5
    desktop machine.

    You can access the Java bug database without any login at:
    http://bugs.sun.com/bugdatabase/

    --
    Nigel Wade
     
    Nigel Wade, Jul 25, 2011
    #2
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  3. On Mon, 25 Jul 2011 15:56:20 +0100, Nigel Wade wrote:

    > On 23/07/11 21:40, Martin Gregorie wrote:
    >> I'm having a total failure to in my attempts to access the Oracle
    >> Technical Support network so I can research/report the JavaMail problem
    >> in my preceding post, but the Main login screen shows no response
    >> except to crash with a 'Contact the System Admin' message.

    >
    > Which main login page? The My Oracle Support page?
    >

    The one I find by coming in via
    http://www.oracle.com/technetwork/java/index.html
    and clicking 'Sign in/Register for and account' gets me a blue gradient
    page with

    Oracle
    Access Manager

    in the top left corner,

    Error

    System error. Please re-try your action. If you continue
    to get this error, please contact the Administrator.

    In red in a pale blue box in the top right corner. URL is
    https://login.oracle.com/pls/orasso/orasso.wwsso_app_admin.ls_login?
    Site2pstoreToken=v1.2~656BF073~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

    Its a 627 character URL and may or not be incomplete - it just ends at
    that point.

    Is this the one you mean?


    > It
    > does require JS and Flash to be working in your browser (their entire
    > support service runs in Flash, or doesn't run in Flash, depending on the
    > way the wind's blowing).
    >

    I have Shockwave Flash 10.2 installed on Opera 11.50 and Javascript is
    enabled.

    > I think Oracle have offloaded all the Sun pages onto a single Sparc 5
    > desktop machine.
    >

    It certainly runs like that.

    > You can access the Java bug database without any login at:
    > http://bugs.sun.com/bugdatabase/
    >

    Yeah, but can I report bugs without being logged in? I'd be surprised if
    I can.


    --
    martin@ | Martin Gregorie
    gregorie. | Essex, UK
    org |
     
    Martin Gregorie, Jul 25, 2011
    #3
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