mark | r said:
www.iosilver.co.uk/site/list.htm
www.iosilver.co.uk/site/product.htm
can y'all please have a look and let me know - DOES IT SELL, is it(does it
appear to be) easy to use?
In order to truly know whether it is "easy to use", you need to conduct a
formal test with participants who fit your user base.
Just off the top of my head, I will say that there is way too much
navigation below the fold.
Your "add to basket" link on the "list" page does not go to the basket and
does not actually add anything to the basket, but rather goes to a product
detail page.
You need to relabel that link as "View detail", or make it actually add the
product to the basket. Also, I have no idea what the hell those two little
symbols next to the "add to basket" link are supposed to mean.
You only have sample listings there right now, but ultimately you'll want to
make sure you're displaying relevant data that will allow users to compare
real data to the other listings. In fact, an ability to select multiple
items for comparison will help quite a bit.
The interaction flow of adding the product to the basket is absolutely
critical to converting "browsers" to "buyers". If you don't get that right,
you will suffer a lot of lost sales. Emulate amazon.com here, because they
do a great job. We've just finished usability tests on a Fortune 200
wireless company and their "add to cart" interaction flow was totally
screwed.
Good luck!
Karl