T
TMN
We have an ASP-based call center application that our call center operators
use to track calls and forward job assignments. This app replaces a
VB6-based client-server app used previously. In the client-server app, the
operators could open a work ticket and click a button on that page that
would send all of the data on the page to a new Outlook mail message where
the operator could type in additional information then send the details. The
web version of the system does not have this feature - it just formats the
page's data into a new page with no graphics that the operator can then
"send page by e-mail" which attaches the html page to the mail message. The
operators want the data in the body of the message, not as an attachment. I
cannot for the life of me find a means of passing the data on the ASP page
to a new mail message in the body which will also allow the operator to add
notes to the message before sending. Can anyone help?
use to track calls and forward job assignments. This app replaces a
VB6-based client-server app used previously. In the client-server app, the
operators could open a work ticket and click a button on that page that
would send all of the data on the page to a new Outlook mail message where
the operator could type in additional information then send the details. The
web version of the system does not have this feature - it just formats the
page's data into a new page with no graphics that the operator can then
"send page by e-mail" which attaches the html page to the mail message. The
operators want the data in the body of the message, not as an attachment. I
cannot for the life of me find a means of passing the data on the ASP page
to a new mail message in the body which will also allow the operator to add
notes to the message before sending. Can anyone help?