Javascript Problems - I think...

[Alex SRL]

Hi,

I run a series of 'surveys' online using a piece of software called
Keypoint. The surveys are uploaded using a company's dedicated server
that i don't control.

I have had people come back saying that when they click on the link to
take them to the survey, a new browser window opens and says that the
survey is loading, but then it just sits there, doing nothing, saying
it is loading. One time someone said they had a javascript error come
up too but otherwise there has been no error.

My first thought was that it was javascript and they needed to enable
javascript, but all of them have it enabled! Our tech guy at work has
no idea, so I'm on here with desperation as i need a stable system
very quick!

All of these people are using Windows 98 or above, and all have either
IE 5 or very recent versions of Netscape (7.0).

An example of the links in question is:
http://www.surveyserver.net/surveys/96/25445C7A5580E240/webform.htm

but these guys can't use any of our pages so it's not an error on just
one of the surveys.

Has anyone got any ideas?

Thanks in advance!

 

[Jerry Park]

Hi,

I run a series of 'surveys' online using a piece of software called
Keypoint. The surveys are uploaded using a company's dedicated server
that i don't control.

I have had people come back saying that when they click on the link to
take them to the survey, a new browser window opens and says that the
survey is loading, but then it just sits there, doing nothing, saying
it is loading. One time someone said they had a javascript error come
up too but otherwise there has been no error.

My first thought was that it was javascript and they needed to enable
javascript, but all of them have it enabled! Our tech guy at work has
no idea, so I'm on here with desperation as i need a stable system
very quick!

All of these people are using Windows 98 or above, and all have either
IE 5 or very recent versions of Netscape (7.0).

An example of the links in question is:
http://www.surveyserver.net/surveys/96/25445C7A5580E240/webform.htm

but these guys can't use any of our pages so it's not an error on just
one of the surveys.

Has anyone got any ideas?

Thanks in advance!

No real idea. Works OK in Mozilla Firebird version 0.7 .

There is a lot of javascript in there. Notice one thing. The javascript
tries to determine the type and version of browser. This is almost
always a mistake. Better to just write to standards and leave well
enough alone.

Many times I have been on a site which wouldn't load and discovered that
the site didn't like my browser. But the site would have run fine on my
browser except that the code rejected the browser I was using.

 

[Alex SRL]

I figured it would be something to do with stuff i can't change!
Unfortunately the online element of the surveys aren't written by me and
are all automatically done!

i have rung the tech support for this software and they are meant to be
getting back to me!

thanks for your reply tho, when i speak to them i will ask them whether
it could be that!