R
Richard Cornford
Lee wrote:
Have you noticed the spate of questions along the lines of:-
Q: "Pop-up windows no longer work on my browser, why is that?"
- or:-
Q: "Why is this unusual code appearing on all of the web
sites I visit?"
A: "You are running Norton Internet Security (or similar)."
R: "Oh, I didn't know it did that".
Some users clearly don't know they are sabotaging their own browser. It
may not be unreasonable to make it their problem, but if you are trying
to sell them things it probably is a good idea to try to accommodate
them to the extent that it is feasible/practical because it is the
seller who looses out in that relationship.
It also makes me think that the recent survey quoting 14% for the use of
pop-up blokers on the Internet could not have been very accurate as if
the user's don't know they are using one how are they going to tell
anyone else?
Richard.
... but I don't find it reasonable to
test to see if the user has sabotaged his own browser.
Have you noticed the spate of questions along the lines of:-
Q: "Pop-up windows no longer work on my browser, why is that?"
- or:-
Q: "Why is this unusual code appearing on all of the web
sites I visit?"
A: "You are running Norton Internet Security (or similar)."
R: "Oh, I didn't know it did that".
Some users clearly don't know they are sabotaging their own browser. It
may not be unreasonable to make it their problem, but if you are trying
to sell them things it probably is a good idea to try to accommodate
them to the extent that it is feasible/practical because it is the
seller who looses out in that relationship.
It also makes me think that the recent survey quoting 14% for the use of
pop-up blokers on the Internet could not have been very accurate as if
the user's don't know they are using one how are they going to tell
anyone else?
Richard.