They have signed up a lot more than 6 people in a week.

Ok, the number was a bit more. 5 people per minute, according to
one number (don't know if I should trust it or not) I saw. My point
remains.
The latest figure is something like 28,000 in about 60 days (it might
be an old number reflecting, say, 45 days), and the administration
was saying that's way lower than expected.
Gosh, this this drops us down to 19 an hour. Google handles 59,000 a
second, and that is the result of searching all web sites on the
planet for the exact thing the person was searching for.
Transaction loads aren't the issue when the front page takes a full
minute to load
And there is yet another issue right there. Any decent CDN can scale
to the required they needed. google can engineer a web site that
loads quickly and yet, is usable.
I just timed it, it seemed to take 1/2 a second. So, either you are
wrong, or, or the issue was trivial enough to fix, to have fixed it.
(before you can even get to a transaction). Then they put a "wait"
screen in front
I see no wait screen now. I dived into the site, and didn't see any
waiting. So, seems to be better... The site still gets an Epic Fail
from me, as it is impossible (as far as I can tell) to get any
information (on price) out of the site without playing with email. [
I was wrong, see below. ]
In order to see your choices, you need prices for *you*, right?
No. We need to see the price for the product we select. Might be me,
might be my Mom, might be my daughter, or might be what I perceive is
the standard American family.
The prices displayed by a functioning web site will always be correct,
by definition. Go to
www.amazon.com, or
www.newegg.com, all the
prices are correct. Like buying a new car, many options and extras
available, give me the base, and then let me refine it til I grow
tired of data entry. People know when they are `done', and know the
price they see before that is a rough guess until they are done.
Well, the prices (including the effect of a subsidy) are determined
by a bunch of information that they were estimating takes half an
hour to enter
It takes 13 seconds. I did it about 20 times in a row on the
California web site. Next. The CA web site is superior to the
federal one, as they give out prices (even though they are wrong if
you have kids). Ah, after you pointed out it was possible to get
prices, I eventually found it (they hid it and made it hard to find,
epic fail). The federal site took about the same 13 seconds to get
the price. The format they show results in sucks compared to the
California one. 1 result per six inches of screen.
and maybe an hour of research on the part of the user to find that
information. Plus they get a whole bunch more info from the IRS.
That part of the design, codified in law, is a major part of the
problem. The law makes computing a correct price *HARD*. What user
would tolerate entering all that information every time they went to
the web site?
We've covered this before. Go to newegg, pick add to wish list.
Notice it just works. Notice it is a single button click. We call
this an existence proof.
As it stands, without logging in, they are giving out price info
(er, lies) for two "ages": under 50 and over 50. That isn't what
you can actually buy, though.
I was unable to get any price [ pause ], oh, wait, I finally found it.
They have improved it, you can enter the number and ages of the people.
Cute, they redirect to
http://kff.org/interactive/subsidy-calculator
to actually farm out quote (estimate) calculation, stupid, sad. I
guess $1B isn't enough to figure out the subsidy, maybe $10B would
have got the job done.
When the details you have to re-enter
You predicate your world on the notion that one must re-enter. I
reject that view. A stupid web site certainly can be slow, craps
out, and has you reenter the same information, over and over again. I
view that the same way I would view a car that requires that you get
out and push it.
are more like "type in your last tax return (all of it) and your
credit report", the preference changes quickly. I believe it is also
intended that you come back to the website around Dec. 2014 to get
your insurance for 2015.
I think you misunderstand what open enrollment is, when it starts, and
what they expected people to be able to do. Hint, look it up.
Another indication of a flawed design codified into law: part of the
info required is *estimated* 2014 income. IMHO, asking for estimates
of something in the future on a Federal website ought to be a felony,
as should giving such an estimate.
The IRS does things reminiscent of this. Be curious to learn how it
works out for people that just don't know what their income will be.
Anyway, thanks for your post, it caused me to go try the federal web
site once again.