A
Angus
Hello
Maybe this is not just a Java question but I thought Java was the
obvious language to use. My question is a general web programming
question I suppose. We have a call centre web application which
receives data from the telephone system.
My idea on how to implement this was as follows:
A) A Java applet embedded in a web page listens for data on a port
from a socket server. When incoming data is available we do a search
by creating our search url and simply posting to the web server.
B) Achieving A) I suppose should be doable but a requirement is that
the server will deliver subsequent call data (ie when call is
answered) and this data should be passed to the same database record.
That is fine because we can do a search for the required record via a
web URL. But what if a web page is open on that record on the
client. Using Java can we latch onto that web page, interrogate the
page to see what record it is (maybe via a form text box?) and then
perhaps save the record (How?) and then close the web page (How?).
It is the B) bit that troubles me most.
Is this possible? how?
Angus
Maybe this is not just a Java question but I thought Java was the
obvious language to use. My question is a general web programming
question I suppose. We have a call centre web application which
receives data from the telephone system.
My idea on how to implement this was as follows:
A) A Java applet embedded in a web page listens for data on a port
from a socket server. When incoming data is available we do a search
by creating our search url and simply posting to the web server.
B) Achieving A) I suppose should be doable but a requirement is that
the server will deliver subsequent call data (ie when call is
answered) and this data should be passed to the same database record.
That is fine because we can do a search for the required record via a
web URL. But what if a web page is open on that record on the
client. Using Java can we latch onto that web page, interrogate the
page to see what record it is (maybe via a form text box?) and then
perhaps save the record (How?) and then close the web page (How?).
It is the B) bit that troubles me most.
Is this possible? how?
Angus