FTP'ing with user sub-accounts

[Mondola]

Hello,

with some of the sites I've designed, I need to set up FTP accounts for
other members of my design team, but I've had problems in getting these
users acct's to work. I've tried 2 or 3 different hosting services that I
have sites with, and cuteFTP still can't get into my site with the "ftp user
account" info that I've entered.

There's only 3 paramters here to work with, username (login name), password,
and directory. The password's a no-brainer, scratch that. For the login
name, it seems they use an "email address format", ie,
(e-mail address removed). I've tried both "username" alone and the email
format with no luck.

The "directory" parameter is not well-explained in the control panel help
files at these hosting services. I have chosen a special folder under my
root website folder that I want these guests to FTP to, called "upload".
So, I've tried (for the remote directory parameter) simply "upload", then
"/upload/", then, "public_html/upload/", then even the longer more obscure
pathnames required that end in "public_html" with "/upload" tacked on to the
end.

But nothing works.

Although I've entered my new user's password in the FTP setup, CuteFTP
always opens a little dialog box with a blank password field, but I keeps
popping back up blank again. (error 530 Login incorrect)

Is there something dreadfully obvious here that I'm missing? (the chmod on
the new upload folder is 755)

thanks for any helpful hints...

Mondo

 

[Tina - AffordableHOST, Inc.]

Hello,

with some of the sites I've designed, I need to set up FTP accounts for
other members of my design team, but I've had problems in getting these
users acct's to work. I've tried 2 or 3 different hosting services that I
have sites with, and cuteFTP still can't get into my site with the "ftp user
account" info that I've entered.

Since different hosts configure their servers differently...you need to
contact your host for technical support. They can surely tell you how to
get that to work correctly.

--Tina

 

[Arondelle]

There's only 3 paramters here to work with, username (login name), password,
and directory. The password's a no-brainer, scratch that. For the login
name, it seems they use an "email address format", ie,
(e-mail address removed). I've tried both "username" alone and the email
format with no luck.

The "directory" parameter is not well-explained in the control panel help
files at these hosting services. I have chosen a special folder under my
root website folder that I want these guests to FTP to, called "upload".
So, I've tried (for the remote directory parameter) simply "upload", then
"/upload/", then, "public_html/upload/", then even the longer more obscure
pathnames required that end in "public_html" with "/upload" tacked on to the
end.

But nothing works.

Although I've entered my new user's password in the FTP setup, CuteFTP
always opens a little dialog box with a blank password field, but I keeps
popping back up blank again. (error 530 Login incorrect)

Odd. I use CuteFTP 4.2.3 and I have 4 fields to fill in: Host
(ftp.somedomain.com), User Name (whatever), Password (******) and Port
(21). It's never asked me for a specific directory and always rejects
email addresses.

I've found that CuteFTP only takes me to my root directory, and expects
me to navigate to the proper folder by myself.

Arondelle

 

[Mondola]

Odd. I use CuteFTP 4.2.3 and I have 4 fields to fill in: Host
(ftp.somedomain.com), User Name (whatever), Password (******) and Port
(21). It's never asked me for a specific directory and always rejects
email addresses.

Yes, agreed. There is the Host Name parameter too. Some use an IP#, some a
web server name, some an FTP server name. In all cases where I'm
establishing user sub-accounts, I've duplicated all settings to my regular
"admin" login, then substituted the 3 new settings asked for me when I
create the user subaccounts in my host's control panel.

It's funny that not more site designers in this group have not had
experiences with ftp sub's. There must be some crazy little detail i've
overlooked; it shoudn't be this difficult. ( just dont want to spend hours
waiting on telephone lines for help desks)

I've found that CuteFTP only takes me to my root directory, and expects
me to navigate to the proper folder by myself.

Actually Arondelle, I'd advise up'ing to CuteFTP 6 >> its' much improved -
very nice GUI. Their last 2 versions have been pretty spiffy. It's a
reasonable price too.

 

[Mondola]

solved it.

my password was 6 characters.
they needed 8.

Funny that on 3 different hosting services the password was accepted and not
anywhere was it mentioned about 8 char long.

it's called "clear communication", Martha.
a rare and unique facet of human existence.