JTAPI to Automate Telephone Checks

[rm]

We are manually making 50 + telephone calls a day to ensure that the
telephone systems are up at each "store." What we do is call then wait
for the voice mail system to "answer" the call. In two cases though 24
hour security personell will answer the phone. Is it possible to use
the JTAPI library to check the phone systems? If so what about the
case where there are people answering? Would we tell them expect a
call that will immediately hangup?

 

[Tom Anderson]

We are manually making 50 + telephone calls a day to ensure that the
telephone systems are up at each "store." What we do is call then wait
for the voice mail system to "answer" the call. In two cases though 24
hour security personell will answer the phone. Is it possible to use the
JTAPI library to check the phone systems? If so what about the case
where there are people answering? Would we tell them expect a call that
will immediately hangup?

Play a little message saying "This is an automated call from head office
that is being made to check the status of your telephone. Your telephone
is working properly, and this call will now end. Goodnight.". And then
again in Spanish.

Or you just have a message saying "Sorry, wrong number.".

tom

 

[Knute Johnson]

We are manually making 50 + telephone calls a day to ensure that the
telephone systems are up at each "store." What we do is call then wait
for the voice mail system to "answer" the call. In two cases though 24
hour security personell will answer the phone. Is it possible to use
the JTAPI library to check the phone systems? If so what about the
case where there are people answering? Would we tell them expect a
call that will immediately hangup?

As far as I know there are no implementations of the JTAPI
specification. You could however do all of this with a modem and a
sound card. Then if someone answers is play them a message that says
you are testing the phones.

 

[Michael Rauscher]

Hi Knute,

As far as I know there are no implementations of the JTAPI
specification. You could however do all of this with a modem and a

What's about xtapi.sf.net?

Bye
Michael

 

[rm]

I didn't clarify a few things. First, this is an after hours activity
i.e. 0400 in the morning. Second, we are calling from a central
location to 50+ of our national locations. Tom's suggestion is great.
The vision is to build an application that iterates through a set of
telephone numbers stored in a database. The daily routine would
produce an e-mail message containing any errors that occured on the
"other end of the line". An example of an error is the "three toned"
message - "... the number is busy or has been disconnected. Please
hang up and try your call again."
I know how to pull the list from a database, iterate through the list
and generate the e-mail message. I am reading "Java InstantCode:
Developing Telephony Application" from SkillSoft Press: a code snippet
is below. The problem is that I do not know how to interface with a
physical telephone device (and now going through all of this thought
process - am I posting to the wrong group!?).

import javax.telephony.*;
import javax.telephony.events.*;

/* The MyOutCallObserver class implements the CallObserver interface.
*/
public class JTAPIOutCallObserver implements CallObserver
{
PlacingPhoneCallGUI gui = null;
/* Public constructor takes the object of PlacingPhoneCallGUI
class as parameter. */
public JTAPIOutCallObserver(PlacingPhoneCallGUI gui)
{
this.gui = gui;
}

/* The callChangedEvent() method is invoked every time an event
associated event
with the phone call occurred. */
public void callChangedEvent(CallEv[] evlist)
{
for (int i = 0; i < evlist.length; i++)
{
/* Checking if the event occurred is the connection event.
*/
if (evlist instanceof ConnEv)
{
if (evlist.getID() == ConnAlertingEv.ID)
{
/* This event indicates that the state of the
connection is changed
to the Connection.ALERTING. */
gui.oconn_label.setText("ALERTING");
gui.conn_label.setText("ALERTING");
}
else if (evlist.getID() == ConnInProgressEv.ID)
{
/* This event indicates that the state of the
connection is changed
to Connection.IN_PROGRESS. */
gui.oconn_label.setText("INPROGRESS");
gui.conn_label.setText("INPROGRESS");
}
else if (evlist.getID() == ConnConnectedEv.ID)
{
/* This event indicates that the state of the
connection is changed to
the Connection.CONNECTED. */
gui.oconn_label.setText("CONNECTED");
gui.conn_label.setText("CONNECTED");
}
else if (evlist.getID() == ConnDisconnectedEv.ID)
{
/* This event indicates that the state of the
connection is changed to
the Connection.DISCONNECTED. */
gui.oconn_label.setText("DISCONNECTED");
gui.conn_label.setText("DISCONNECTED");
}
else if (evlist.getID() == ConnUnknownEv.ID)
{
/* This event indicates that the state of the
connection is changed to
the Connection.UNKNOWN. */
gui.oconn_label.setText("UNKNOWN");
gui.conn_label.setText("UNKNOWN");
}
else if (evlist.getID() == ConnCreatedEv.ID)
{
/* This event indicates that the new connection
has been created. */
gui.oconn_label.setText("IDLE");
gui.conn_label.setText("IDLE");
}
}

/* Checking if the event occurred is the terminal
connection event. */
else if (evlist instanceof TermConnEv)
{
if (evlist.getID() == TermConnActiveEv.ID)
{
/* This event indicates that the state of the
terminal connection object is
changed to TerminalConnection.ACTIVE. */
gui.otconn_label.setText("ACTIVE");
gui.tconn_label.setText("ACTIVE");
}
else if (evlist.getID() == TermConnRingingEv.ID)
{
/* This event indicates that the state of the
terminal connection object is
changed to TerminalConnection.RINGING. */
gui.otconn_label.setText("RINGING");
gui.tconn_label.setText("RINGING");
}
else if (evlist.getID() == TermConnDroppedEv.ID)
{
/* This event indicates that the state of the
terminal connection object is
changed to the TerminalConnection.DROPPED. */
gui.otconn_label.setText("DROPPED");
gui.tconn_label.setText("DROPPED");
}
else if (evlist.getID() == TermConnUnknownEv.ID)
{
/* This event indicates that the state of the
terminal connection object is
changed to the TerminalConnection.UNKNOWN. */
gui.otconn_label.setText("UNKNOWN");
gui.tconn_label.setText("UNKNOWN");
}
else if (evlist.getID() == TermConnCreatedEv.ID)
{
/* This event indicates that a new terminal
connection object has been created. */
gui.otconn_label.setText("IDLE");
gui.tconn_label.setText("IDLE");
}
}
}
}
}

 

[Lew]

I didn't clarify a few things. First, this is an after hours activity
i.e. 0400 in the morning.

As opposed to 0400 in the evening?

 

[Tom Anderson]

As opposed to 0400 in the evening?

Arguably, possible if you're near enough a pole.

This is a bit like websites which ask you for both your country and your
state when giving an address. I am sometimes tempted to put Georgia, UK.
Would my post end up going to the South Atlantic?

tom

 

[Knute Johnson]

Hi Knute,



What's about xtapi.sf.net?

Bye
Michael

I had never seen that. Looks just like what you need.

 

[Lew]

Arguably, possible if you're near enough a pole.

This is a bit like websites which ask you for both your country and your
state when giving an address. I am sometimes tempted to put Georgia, UK.
Would my post end up going to the South Atlantic?

I was referring to the OP's locale.