Technical Support Cyborgs

[CoreyWhite]

Here is my design to build a cyborg.

You just have a search engine, and as the user types in queries to the
cyborg, the program searches for the best possible responses. Then a
support agent chooses a question. Once the question is chosen the
program plays like 20 questions, and the technical support agent can
browse through those questions or move backwards and forwards in the
nest of 20 questions to pick other answers with the search engine.

The technical support agents at AOL use software like this, and the
people on the phone do it to to make sure they keep clients and get
buisness. But they are paying people in india 10 cents an hour to use
the software to do this, when they can barely speak english.

My idea it to create an open source version of this software, and get
Americans using it to talk to each other to answer questions about
Linux, or get life coaching and counseling. It is simple to write the
code, but we need people to program the responses!

And it isn't that hard to link people up to webpages for serious
inquiries.

 

[Andrew Thompson]

My idea it to create an open source version of this software, and get
Americans using it to talk to each other to answer questions about
Linux, or get life coaching and counseling. It is simple to write the
code, but we need people to program the responses!

Do I need to be a Native American Speaker,
to contribute to this project? ;-)

Andrew T.

 

[Jaap]

Here is my design to build a cyborg.

don't you see, WE ARE THE BORG, resistance is futile!
the fact that you can think about this doesn't mean you are free.

knowing or unknowing, we all follow the same rules, which were imprinted
upon us a long time ago, most of them within our system, some in our
culture and some by our little social network we operate within.

you want examples? what do you do when you get an e-mail, do you read
it? and what about your voice mails? what about e-mails from your boss,
and what about e-mails from viagra offerings or Nigeria lottery? you
see, we all have our little set of rules of engagement.

you are the borg

 

[Jeffrey Schwab]

Do I need to be a Native American Speaker,
to contribute to this project? ;-)

s/American/English speaker/, I'm sure.

 

[virtualadepts]

Do I need to be a Native American Speaker,
to contribute to this project? ;-)

Andrew T.

What we need is someone who can understand all of the open source
spaghetti out there. We could build this program to work along side of
"Alice", so that all of the multiple choice options the Cyborg created
would seem human-realistic. But whoever programmed Alice wrote it in
an attempt to release the source code so no one could ever understand
how it worked. Just to mock reverse engineers.