O
Oliver Wong
Furious George said:In theory, closed source software could guarantee performance. (If our
software does not perform as promised we will pay you for your
damages.) In practice, Bill and Friends explicitly do not guarantee
the suitability of their software for any purpose. Since they are
afraid to stand behind their software financially, I don't see any
reason to give them any money.
If the concern is "maybe the software won't do what it claims to do",
wouldn't it be much safer to download a free copy, and use it, and just
throw it away if it doesn't work? This is in contrast to buying the
software, use it, and if it doesn't work, trying to contact the company
requesting a refund? What if the company goes out of business? What if you
keep getting redirected through customer service, each representative
telling you you've contacted the wrong department? What if there are certain
conditions which apply to the refund, and you don't meet them? etc.
I recently stumbled into open source project "Lilypond", a music
notation software, whose business model I found interesting. They let you
download the program for free, and use it for free. If you want a new
feature, you put out a bounty for it (e.g. I wish I could export to PDF, and
I'm willing to pay $5 for this feature). If someone has already put a
bounty, you can add to it (e.g. I'd also like to export to PDF; I'll add $10
to this bounty).
At any time, a programmer can come along, look at all the open bounties,
write code for the feature, submit it, and collect the bounty.
- Oliver